Refund & Return Policy
At Occasions Gift Co, we take pride in creating thoughtful gifting experiences. Our Refund & Returns Policy is designed to provide clear guidance on refunds, returns, and order-related concerns. Because many of our gift baskets include perishable, personalized, or delicate items, we have established the following policy to ensure clarity and fairness for all customers.
1. Damaged or Defective Items
If your gift arrives damaged or if we make an error with your order, such as sending the wrong item or missing a product, please contact us within 24 hours of delivery.
Process: Please email our support team photos of the damaged items and their packaging so we can review the issue.
Resolution: After reviewing your claim, we will provide a replacement, partial refund, or full refund, depending on the extent of the damage or error.
2. Perishable Goods
To ensure quality and safety, we consider all perishable items, including food, snacks, and flowers, final sale and therefore cannot accept returns on these products.
However, if you receive a perishable item that does not meet your expectations, please contact us immediately, and we will work with you to resolve the issue.
3. Personalized and Custom Orders
We customize gift baskets with items such as engraved products, personalized names, or custom-built themes to meet your specific requirements. Once we begin the assembly process, we cannot accept returns or offer refunds on these personalized orders.
4. Change of Mind / Cancellations
Cancellations: You may cancel your order for a full refund if the request is made at least 48 hours before the scheduled delivery or shipment date.
Returns: Due to the curated nature of our gift baskets, we generally do not accept returns for “change of mind” once the gift has been delivered.
5. Unsuccessful Delivery
We make gifting convenient and hassle-free; however, customers must provide accurate delivery information when placing an order.
If an incorrect address results in a failed delivery, we may charge a re-delivery fee.
If the recipient is unavailable and we cannot safely leave the package, we will contact the sender to arrange another delivery attempt.
6. Refund Processing
Once a refund is approved:
It will be processed back to your original method of payment.
Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.
Contact Us If you have any questions regarding your order or this policy, please reach out to us:
Email: Care@occasionsgift.co
Location: Charlottetown, PE